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Return & Refund Policy

We are working our best to offer you star-rated products. However if the item still does not meet your requirement you may return for a replacement or return for a refund. Customer satisfaction is always our prime concern !

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. VIGDirect will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation.

Please return your purchase to the following address:


SD 29 Jalan KIP 10,
Taman Perindustrian KIP
52200 Kuala Lumpur


Please feel free to call 03-6263 1602  or Whatsapp us should you have any questions .